Food supplement. Not a medicine. Sold by KARAKOSMAS IOANNIS, Athens, Greece.

Return & Refund Policy

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We want you to be fully satisfied with your purchase of Sanalis Essentials. This policy sets out your rights and our procedures in accordance with the Consumer Rights Act 2015 and Directive 2011/83/EU.

1. Right to cancel (14-day withdrawal right)

You have the right to cancel your order within 14 calendar days of the date you received your delivery, without giving any reason. This right applies under EU Consumer Rights Directive 2011/83/EU and equivalent UK consumer law.

2. Conditions for return

To be eligible for a return, the pack must be unopened and in its original condition. For hygiene and food safety reasons, we are unable to accept returns of food supplements where the sealed packaging has been opened, unless the product is defective or incorrectly supplied.

3. How to return

  1. Contact us within 14 days of delivery by emailing [email protected] with your name, order reference (provided during the confirmation call) and reason for return.
  2. We will reply within 2 working days with return instructions and the return address.
  3. Pack the item securely and send it via a tracked postal service.

4. Return shipping costs

The cost of return shipping is the customer's responsibility unless the product is defective, damaged in transit, or incorrectly supplied. We recommend using a tracked service, as we cannot be held responsible for items lost in return transit.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. As payment is made on delivery (cash or card to the courier), refunds are issued by bank transfer. Please provide your bank details when contacting us about a return.

6. Cancellation before dispatch

You may cancel your order free of charge at any point before it is dispatched. If you wish to cancel, please inform us during the telephone confirmation call, or contact us as soon as possible by phone (+44 20 3956 7412) or email ([email protected]).

7. Refusing delivery (COD orders)

Because payment is made on delivery, you may choose not to accept the parcel when the courier arrives. In this case, the order is automatically cancelled at no charge to you. The parcel will be returned to us.

8. Defective or damaged products

If your order arrives damaged or appears defective, please contact us within 48 hours of delivery with a description and, if possible, a photograph. We will arrange a replacement or full refund at no additional cost to you.

9. Contact

KARAKOSMAS IOANNIS · Odos Panepistimiou 34 · 106 79 Athens
Email: [email protected] · Phone: +44 20 3956 7412 · Mon-Fri 9:00-17:00